Refund policy

Returns

For non personalised or customised products we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at meaningfulcharm@yahoo.co.uk. Please note that returns will need to be sent to the following address: Meaningful Charm, 7 Queensway, Wem, Shropshire, SY4 5AG. 

For change of mind, arrived later than expected, missed estimated delivery date, no longer want or require it or its just not what you thought it was, you are responsible for the return postage costs therefore we will not provide a return shipping label.  You will receive an email confirming if your return is accepted, who is responsible for return postage costs and why, a shipping label if we are, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at meaningfulcharm@yahoo.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately at meaningfulcharm@yahoo.co.uk if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  To speed the process up attach photos of the issue, including the outer packaging.  If your having difficulty attaching photos, we can send you WhatsApp details in the email reply.

If availability allows we will replace the product in the first instance. 

If the product received is faulty, damaged or wrong and needs to be returned we will cover the return costs and provide a shipping label.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as custom products, special orders or personalised items), and personal care goods such as beauty products. Earrings are not accepted for return if the packaging has been opened for hygienic reasons. Please get in touch if you have questions or concerns about your specific item. 

We do not accept returns on custom or personalised orders.  Due to the nature of these orders, they are made to order with your specific choices or instructions, which means that the piece is not a generic product and can not be resold because of your custom additions or choices.  An example of a personalised product is a 'Safe Travels Keyring' with choices of initial letter S and the addition of a birthstone charm for May

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

We will issue a full refund including original basic postage costs.  Any postage upgrades will not be refunded as we paid for those services at your request.  For example you selected Next Day delivery at checkout and paid £11.95 postage, we would deduct £7 from your refund, £11.95 minus standard shipping charge of £3.95 = £7 paid for upgraded postage.

As part of our international terms, in the event of an international order refund due to unpaid import duty, the original shipping cost is non refundable.

Any products returned that are not inline with our returns policy will incur a restocking fee of £4.  This means if a return has been used, or not in original packaging a £4 fee would be deducted from your refund in addition to any postage upgrade charges.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your original payment method provider to process and post the refund too. 
If more than 15 business days have passed since we received your return, please contact us at meaningfulcharm@yahoo.co.uk.

The return address is as follows:

Meaningful Charm, 7 Queensway, Wem, Shropshire, SY4 5AG, England

None of these return & refund terms affect your statutory rights under applicable UK law.